What do local families really want from public services?

Idea: bring customers and providers of services together to better understand each other and identify priorities for spending.

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50 Things You Can do Today to Improve the Effectiveness and Efficiency of Management Meetings

August 9, 2010

For some people, management meetings are a curse or – at best – a necessary evil of work. For others, they are the reason for coming to work in the first place. Either way, here are over 50 practical tips for improving your meetings. You might even enjoy them more!

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How can we collaborate across local authorities to improve service and reduce costs?

May 24, 2010

Idea: Get elected officers, managers and others from across all service areas across ~ 20 authorities to identify where and how to collaborate.

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Creating Space for Organizational Change

February 1, 2010

In recent years we’ve seen important changes in the relationship between clients and consultants. From traditional “write a report” style consulting, interventions are now likely to be all-embracing in terms of issues and participation, dealing with both personal and business issues, integrating a range of approaches, and flexible rather than rigid.

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Thinking Outside The Box

January 4, 2010

We often hear the expression “thinking outside the box”, as in “what we need is some out of the box thinking”. Of course, recognising that there is a box could be the first step to getting outside it!

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How can we best work across boundaries to deliver services?

December 10, 2009

We recently designed and facilitated a ‘World Cafe’ style Corporate Planning workshop on behalf of Aberdeen City Council, bringing together ~ 40 leaders from across the organisation.

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How can we simplify how our business works?

November 23, 2009

Idea: as part of annual conference, have top 240 managers from across the 43 national subsidiaries work collaboratively to answer the question.

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What have we learned about successfully completing major projects?

November 22, 2009

Idea: bring together everyone involved in a recent major project to capture and share learning and create ‘best practice for projects’ guide.

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How can our community benefit from the 2012 Olympics?”

November 14, 2009

Idea: mix staff from across local council (at different levels and in different departments) to get initial ideas and plan for wider community involvement in answering the question.

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